FROM DARKNESS TOWARDS LIGHT

A NEW BEGINNING

The Himalayan Eye Institute is a super specialty eye hospital dedicated to providing comprehensive, high quality, affordable eye care services to one and all. The institute was established in Siliguri, a city in the foothills of Himalaya, by a team of eminent ophthalmologists in the year 2016.

Siliguri being a unique geographical niche surrounded by Bihar, Assam, Sikkim, Bhutan, Bangladesh, and Nepal attracts patients for better treatment and rapidly emerging as a major healthcare hub. Since this region did not have adequate tertiary eye hospitals, patients had to travel a long distance to seek quality eye services elsewhere. The Himalayan Eye Institute is born to bridge this gap. Equipped with state-of-the-art infrastructure and super-specialist eye surgeons the institute can handle any kind of critical eye problems.

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THE HIMALAYAN EYE INSTITUTE HOLDS THESE FIVE VALUES TO BE FUNDAMENTAL:

Service Excellence

We are committed to our standards of service excellence and dedicated to exceeding the expectations of those we serve. We believe in continuous improvement in our service quality based on customer feedback and learning.

Patient-friendly services

We focus on understanding and meeting the needs of our patients and their caregivers. We act with compassion, sensitivity, and kindness towards the patient and their attendants.

Integrity

We are honest, transparent and ethical, and maintain a culture of trust and accountability. We bring openness and honesty to our interactions with patients, families and co-workers.

Teamwork

We foster an atmosphere of trust, collaboration, openness, and co-operation between patients and staff, as well as various clinical specialties. Team members carry out their roles and responsibilities with discipline.

Respect

We promise to honor the dignity, individuality, and rights of everyone including patients, colleagues, and stakeholders, and to pay particular attention to the patient’s right to privacy, confidentiality, and information.

QUALITY POLICY

At The Himalayan Eye Institute, we are committed to delight every patient by providing the highest quality Ophthalmic Care, with a personal touch, in a safe environment, adopting the latest technologies and the continual improvement of the quality management system, involving all our employees. The Institute constantly measures patient satisfaction and therapeutic indicators and commits itself to constant improvements in patient care, staff training, infrastructure, and technology.